Reputation Management

Why is reputation management so important to your business?

Your in-person, word-of-mouth reputation is incredibly valuable to your business. With the rise of digital marketing and social media, your online word-of-mouth reputation has become equally, if not more, valuable than that in-person, word-of-mouth reputation. Most consumers will Google your business before they even step foot into your store, so your online reputation can make or break an opportunity for a new customer. Your online reputation should be an accurate representation of your brand and business values to draw in your potential customers. Here at OSM, we take your online reputation as seriously as you do and we are committed to monitoring reviews about your business and your star ratings on social media by responding to every review in a professional manner, reflecting your business’ customer service. We are dedicated to managing your online reputation and making sure it’s as pristine and professional as your in-person reputation.

Do you like what your potential customer is going to see?

Bad Reputation

  • Results from Google show a 2 out of a possible 5-star review
  • Only 11 reviews have been posted for this location
  • Unprofessional, unmanaged page
  • No photo of the business

 

bad reputation

OR

Good Reputation

  • Pump up the positive, minimize the negative
  • Review rating of 4.3 out of 5 stars
  • Prominent photo of the business
good reputation